In a nut shell:

  • We are open by reservation only and still at limited capacities. Book Soaks or Lodging by phone or here and book the Property Pass (Common Pools) by phone only for June reservations or here for July or beyond.
  • Showers are back open or shower at your home/hotel before arrival
  • Masks are required for unvaccinated guests throughout the entire property except in private quarters and in the pools themselves.
  • The Sauna is still closed by NM State Health order.
  • See below for more details about closures, occupancy and policies.
  • See your confirmation email for check in procedures.

Current Operations. LATEST 6/5/2021

All information below is subject to change at any time and is tentative based on the current public health orders from the state. All of the changes below are due to direct orders from NM State as a condition to reopen. We will return to normal as we are allowed to and based on changes to the extensive state rules (known as Covid Safe Practices). Stay tuned to this page, as the below operations are subject to change at anytime without notice.

  • Cleanliness/PPE
    • All non vaccinated staff will be wearing masks during limited in person encounters with guests.
    • Per the latest NM State public health order, unvaccinated guests are required to wear face covering when in public (NOT hotel rooms, your RV,  or inside Pools) so that would apply at our Common areas. We will have signs and will be reminding guests.
    • Hand washing sinks will be available to all guests in restrooms and outdoor kitchen and hand sanitizer will be available by the office.
  • Hot Springs
    • Common Pools
      • Open for overnight guests during normal pool hours.
      • Open to the public for the One hour Property Pass between by phone reservations only at a limited occupancy during June. No walk ins.  (575) 894-7625 to book
      • Book Property Passes for July and beyond here
      • Pools are first come first served as they always have been. There is no guarantee that you will be able to soak in the pool/temperature of your choice or that you will get a pool to yourself.
      • Our overall occupancy for the hot springs is currently 75%. If you are not yet comfortable soaking within six feet other mask-less guests, please consider renting a Private Pool.
      • Guest parties must stay together and occupy no more than one pool at a time.
    • Private Pools
      • Available to rent for 50 minute sessions by overnight guests or the public by reservations only at limited occupancy
      • No walk ins. (575) 894-7625  or click here to book
      • Private Pools will be limited to parties no larger than 6 people. Most pools are 4 people max. Call us to book 6 people only in Apache or Navajo by special exception.
      • Arrive at least 10 minutes early and report straight to the gazebo waiting area where we will call you up via intercom when your soak time has arrived.
    • Ambiance
      • The Whisper Policy will stay in effect in the Private Pools and be heavily enforced. Those that do not whisper will be given one courtesy warning and then asked to leave immediately and banned from future visits on the second occurrence.
      • The Common Pools no longer have a Whisper Policy. We ask that guests still be respectful of each other. Those that want quiet are encouraged to rent a Private Pool.
    • Previous specials and discounts are all suspended at beginning of Phase 1. If any discounts start coming back, they will be listed on the Discounts and Specials section of our Hot Springs or Rooms pages
    • Hot Springs and Covid-19
      • Though there is no evidence that viruses can be transmitted via water, we must inform you that our natural hot springs water is not and will not be chlorinated.
      • Guests might avoid putting their heads under the water or touching their faces while soaking, just in case.
      • There is always a risk associated with leaving your home. We are here to welcome you when you are ready to take that risk.
  • Closures
    • Office. Still closed but we are available by walk up window. No walk ins. Guests must book in advance. Towel/robe rentals and beverages are available via walk up window or you may bring your own (just remember: no glass, alcohol or food allowed near pools)
    • Showers. Restrooms are open at very limited occupancy (2 people per restroom) so please shower in your hotel room, RV or your home before coming to soak or come very early to shower here.
    • Our Sauna is still closed due to NM state health order
  • Overnight guests
    • Hotel Guests
      • Stay over (daily) housekeeping is suspended during Phase 1. We cannot enter a room that is currently occupied by guests or their belongings. Spa towels will be provided in each room since the towel closet and hampers are closed and should be dried on hooks and reused along with your robes.
      • If amenity replenishment is needed throughout your stay (coffee, TP, etc…) please text the front desk.
    • RV Guests
      • RV guests must use their own towels or can be rented by us hourly.
    • Early/Late Check In/Out is not available due to the limited pool occupancy and extra cleaning.
    • Check in and out will be contact-less and via text and phone
    • Occupancy will be limited, depending on current state orders.
    • Reservations can be taken now by phone or online.

 

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